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    Tour is black after publishing

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      Parakalien
      last edited by

      Just created my first tour using an insta360 x3 using it's 72mp pureshot mode.

      In the mobile app I was able to create all the connections, but I can't see any previews when loading the web virtual tour editor. and when I publish all I get is a black screen with the navigation arrows visible. It lets me navigate using the arrows but every image is just black.

      Any idea what is going on?

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      • A
        albug @Parakalien
        last edited by

        @Parakalien Yes. the issue was related to our cube map pipeline, it took a bit longer to get generated. We are improving that pipeline to process these images faster

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