Hello, i've just uploaded my360 (.mp4) video with GPS data included (gopro max) but the process stucks on Preparing Download Data ..
Any help please ?

@albug all good now, seems to be working, I have successfully published a 4 image tour.
Thank you!

@street-view-eysteinn I suppose you are referring to this link: https://www.localguidesconnect.com/t5/Street-View-News/This-board-will-transition-to-a-new-support-hub-for-Street-View/td-p/2748855 maybe they will do an update when Support is ready on their side ...

@albug Thank you for answering the same question when I asked it on FB's GoThru group.
https://www.facebook.com/groups/GoThru/permalink/2697295920414095/

@albug That makes sense. Thank you!

Thank you very much

@albug Perfect, thanks!

@albug awesome to hear it will be released somewhere down the pipeline, thanks for the reply.

@ben For that you need to Clone the tour to the correct CID
https://docs.gothru.co/how-to-clone-a-tour-using-gothru/

You can find the CID like this:
https://cidfinder.com/

Hi. I am Eysteinn from Iceland. I have Insta360 One X.

Here is one of my favourite works (one of few that I didn't get payed for) https://goo.gl/maps/cy4a6vzKxpa29psq5

@rodrigo-jeronimo

If you stop the subscription the tours will stop working also, we will not delete them just deactivate them, in case you want to subscribe back. But if you do not want to be locked in a subscription model we do have per year per tour or you can download the virtual tour and host it yourself (for a $10 fee per tour)

@david-harris

Once a tour is published to Google, it will stay on Street View till Google will remove it, no matter the status of your GoThru account. Yes, you can add your client Street View and then publish with that account. Please check the below tutorial: https://docs.gothru.co/how-to-add-a-client-s-street-view-account-to-your-gothru-account/

@rajat-bhargava The navigation should be visible now, Google had some delays on displaying the navigation in Feb-Mar, but all should be OK now

@Alexey-Sklyarov for when the tour get's stuck you need to contact GoThru support@gothru.co (for now)

@my-panoramic You can not have two users work at the same time on the same project.

@stef-s-photography Yes, that is possible. Follow this tutorial https://docs.gothru.co/main-workflow-for-gothru-tour-creation-and-moderation/ and jump over Step 3

@stéphane-de-greef The moderator supports only Google Maps, we are using Map Box in the Tools section so we mitigate the usage cost Google Maps API has.
I understand your point. The thing is right now our focus is not on the Moderator but on the Overlay Editor, and we have no idea when we will go back on the Moderator. But when that will happen allowing you to switching between OSM and Google will be an option.

Hi @David-Vasicek-pix123-fotografie

Your tour was fully map rejected, for cases like this you need to delete the tour from Google and then publish it back. Just updating does not do anything beside updating metadata for a map rejected pano. (that does not make a pano map approved)

You can check this video that I have created, for this issue:
https://www.youtube.com/watch?v=1lnAwuW9oLQ

@david-vasicek-pix123-fotografie Once you've finished creating the Virtual Tour, you click on Publish button, and you end on the Overlay Manager page. There you have the Download button.

Depending on the plan you have with GoThru, the download files might cost $10 or $35

Once you pay, GoThru will work on creating a zip file for you, with all the content, and send a link to that zip file to your email address. The zip file will be available to download for 20 days.

Once you've paid for a download, you can do as many updates, and downloads, at no extra cost.

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@jdschmi
We will add it, at some point, but it might take us some time.